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· Products can be returned within 7 days from the date of delivery.
· Payment Refunds are applicable only in case of damaged product or delivery of incorrect product delivery for only Prepaid Orders.
· No refund is initiated for COD orders.
· Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer.
Only size exchanges are allowed. Items can be exchanged for a similar size or a different size.
You can Email Us at [email protected] within 7 days from date of delivery.
The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email.
Guidelines for a valid return:
· Product, if any, should be in original condition
· Box should be retained and returned
All products sold on Elita Cleaning World are 100% genuine. We understand how much you value your every purchase. We are committed to making your shopping experience a delightful one.
An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.
You can cancel an order in easy step:
1. Email us on [email protected]
Please Note that the complete order needs to be cancelled. We do not accept Partial order cancellation requests. Cancellation charges Rs.100 will be charged after order is completed/shipped.
· Refund is provided for only Prepaid Orders not for COD Orders.
· Your refund will be initiated by us within 2 business days of receiving the refund request and authorization of the refund.
· Your refund is estimated to be credited in the account, used
for order payment, between 4-8 days after initiating the refund. Please note
that the timing of the actual account credit is dependent on multiple external
agencies such as banks, payment
gateways and external couriers (for cheques).
· Shipping charges and restocking fees will be deducted from refunds.
MODE OF REFUND
For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was
used to make the purchase.